A few of the folks participating in our weekly Twitter chat have been experiencing problems with their Twitter messages NOT showing up in the #sbbuzz stream (even though they are using the correct hashtag). This is a problem for all of us, because we are losing some great contributions to the conversation.
So we put the Twitter detectives (actually it’s just me, @pmohara, but I did have Tigger and Pooh Super Sleuth’s on in the background) on the case and found some helpful information from a Twitter employee in their Get Satisfaction account.
According to @delbius (Twitter employee) this can happen when a 3rd party application is using your account for spam-like activities (so be careful who you give access to your Twitter login to) or it could be a caching problem on Twitter’s side.
And here is her (she goes by Del) recommendation for solving it:
a) go to help.twitter.com and under “Troubleshooting” find “I can’t find myself in search!”
(if you’d like to skip all that typing, just go here: http://bit.ly/Ig2jn)
b) make sure that you haven’t done any of those things that can get you removed from search
If you have — well, that’s probably what happened. If you haven’t, file a ticket and we’ll answer it as quickly as possible. If you feel ignored, @ me with the ticket number and I’ll do my best to take a look when I can.
In the thread of discussions, @delbius also points out that opening multiple accounts CAN result in you being flagged as spam, so is not the best way to resolve this.
Hope this helps – and hope we can all get back to the conversations!
And a big thanks to the @Twitter folks for being publicly on top of this.