Small Business Networking Chat Summary from May 11, 2010.

We chatted about Customer Relationships. How do you show your customers love?

  • We’re on every Tuesday from 8-9 pm EST.  The next chat will be held on May 18, 2010.
  • You can read the instructions on how to participate here: http://sbbuzz.biz/instructions
  • Invite others to join in, help them get started.  We started this chat to facilitate conversation between small biz owners.
bradfordshimp: The halls are alive with the sound of typing – time for the #sbbuzz Twitter chat! #sbbuzz
sbbuzz: Welcome to #sbbuzz, a Tweetchat for the next hour of small biz talking technology on Twitter. Join us! http://sbbuzz.biz/instructions
sbbuzz: Rules: 1)NO pitching till end 2)Be nice 3)Stay ON TOPIC! 4)Send ?s for group to me w/o hashtag 5)Use #sbbuzz in all messages 6)Have fun!
sbbuzz: Start off w/an INTRO: 1 message about you and your business and whatever else we need to know. #sbbuzz
bradfordshimp: Hello all. Bradford S-H-I-M-P here. Looking forward to chatting with everyone here tonight! #sbbuzz
ginabee: Good evening all!Gina w/ WriteyTidy writing & content creation.Looking forward to learning networking techniques from all you pros! #sbbuzz
pmohara: @bradfordshimp Hey – are you watching some Julie ANdrews in the background? :) #sbbuzz
hashtager: # Rules: 1)NO pitching till end 2)Be nice 3)Stay ON TOPIC! 4)Send ?s for group to me w/o hashtag 5)Use #sbbuzz in all messages 6)Have fun!
pmohara: Pamela here from @batchblue and the moderator of #sbbuzz Let me know if you have questions or suggestions.
stellel: Evening, all! Christelle here, customer Experience @batchblue #sbbuzz
lindadessau: Hi everyone! I’m the Content Mastery Guide for coaches (with a brand new website: http://www.contentmasteryguide.com) (Intro for #sbbuzz
mriggen: @sbbuzz I’m Michelle, Comms Director for @batchblue and I can’t wait to see the bee get wild up in here. #sbbuzz
scoblitz: @sbbuzz Hi all – Scott from the @batchblue customer experience team. Also blogger, music lover and knower of things. #sbbuzz
JodyPadarCPA: jody here a cpa #sbbuzz
jmpineda: @pmohara Haven’t been on #sbbuzz in a while. Look forward to a great discussion. How’s biz, all!
ginabee: @scoblitz Things…what things? #sbbuzz
sbbuzz: Tonight’s topic is making the most out of networking opportunities, so lets make the most of this one. #sbbuzz
sbbuzz: Remember to send me any questions you want discussed with the group. #sbbuzz
sbbuzz: Q1 How are you using social media to network with others? What types of relationships have you developed? #sbbuzz
lindadessau: Twitter has been an amazing way to stay connected with people I met offline at the #wtlead conference in March. #sbbuzz
JodyPadarCPA: When I first started with social media, I hung with CPA’s cause it was safe…Now I’m finding end users of my product and I love it. #sbbuzz
mriggen: @sbbuzz Q1 We’ve met many friends & made many biz deals thanks to social media networking. Friends with business benefits ;) #sbbuzz
ginabee: Q1- I’ve used SM to be myself & talk about what I love to do. Lovely that I’ve found people who share themselves too & listen to me! #sbbuzz
CharmedByDawn: Making connections online and then taking it offline locally for my jewelry business as well as nationally. #sbbuzz #sbbuzz
bradfordshimp: Q1 – Finding lots of great people via SM. At this point, I try to move the relationship deeper with emails, chat, and phone calls. #sbbuzz
lindadessau: @mriggen “Friends with business benefits,” LOL!! #sbbuzz
desireescales: #sbbuzz has been a big part of my networking strategy but I also do a lot of networking offline with ppl I meet online. That’s important.
lindadessau: @JodyPadarCPA Great to hear of your progress – way to go! #sbbuzz
bradfordshimp: Q1 – I have reached a point where I am looking to go deeper rather than wider with my social media contacts. #sbbuzz
desireescales: Btw I’m Desiree Scales with Bella Web Design and I forgot how to chat it’s been so long! Forgot the #sbbuzz
CharmedByDawn: Yes, making genuine friendships can lead to business benefits. Genuine is important. #sbbuzz
JodyPadarCPA: It’s opened a whole new world of education to me from different horizons…A lot of professionals get caught in only what they know. #sbbuzz
JoeCascio: #sbbuzz Joe Cascio – independent software developer, armchair social media researcher.
desireescales: @CharmedByDawn Hey you! #sbbuzz
ginabee: I have heard that people begun made significant business relationships thru SM…Actually I have gotten biz thru it myself! #sbbuzz
bradfordshimp: @JodyPadarCPA Really good point. This type of networking explodes our boundaries. I learn new things every day. #sbbuzz
pmohara: I find Twitter is good for making or following up on new connections. #sbbuzz
mriggen: @sbbuzz Q1: I liked this article from @batchblue customer on combining real life w/online networking: http://bit.ly/cN81c0 #sbbuzz
CharmedByDawn: @desireescales – I know, I keep on trying new things, thanks to you! Desiree is a friendship grown online! #sbbuzz
scoblitz: @sbbuzz Q1: I have some great relationships that were furthered via Social Media. Much of what I do today actually. #sbbuzz
pmohara: Facebook is too much information for someone I have just met. I don’t need to know your deepest secrets, yet. #sbbuzz
JoeCascio: #sbbuzz Q1: Twitter has become the primary way I meet people. For someone like me who isn’t good at “working a room”, it’s been a godsend.
JodyPadarCPA: I’ve met and done business with people from Twitter…But it always then go to an email or phone call. or even a flight to meet #sbbuzz
desireescales: @bradfordshimp Feeling a little pyromania tonight? #sbbuzz
CharmedByDawn: My first chat tonight. I am Dawn Skowronnek, Jewelry Designer and Virtual Assistant for @desireescales #sbbuzz
sbbuzz: Q2 from @lindadessau Are business cards a must when you have an online business? #sbbuzz
CharmedByDawn: My first chat tonight. I am Dawn Skowronnek, Jewelry Designer and Virtual Assistant for @desireescales. #sbbuzz
JodyPadarCPA: Heck I feel like I know you all now at #sbbuzz. I think I’ve come to 4 meetings!
lindadessau: Q2 The reason I ask is that I don’t have biz cards to match my new website yet & I’m attending an event in June ;) #sbbuzz
desireescales: LinkedIn is a good resource for me personally. Not too personal but you learn about people and their viewpoints and expertise. #sbbuzz
mriggen: @CharmedByDawn Welcome, Dawn! Great to have you here :) #sbbuzz
CharmedByDawn: @pmohara Most times, I agree. I use my personal FB, for personal. Then I have a business page. #sbbuzz
bradfordshimp: @lindadessau Q2 – A good creative business card still goes a long way. I know because I just went to an event with crap biz cards. #sbbuzz
desireescales: My first chat tonight. I am Dawn Skowronnek, Jewelry Designer and VA for @desireescales #sbbuzz /via @CharmedByDawn (This gal rocks!)
rongraham1: Sorry to be late; had to launch @MARA_foundation on Twitter. Always fun to draw in someone new. Who isn’t a spammer. LOL #sbbuzz
CharmedByDawn: @mriggen Thank you! #sbbuzz
JodyPadarCPA: When people want to connect on Facebook I let them in. I have pictures of my Kids in my Office #sbbuzz
scoblitz: @sbbuzz Q2 – I think so, you are always going to be meeting people and talking about your business. #sbbuzz
mriggen: @lindadessau Q2 I definitely think so, but they don’t have to exactly match website (you could do just logo) Check out moo.com #sbbuzz
bradfordshimp: Q2 – But even lame cards are better than no cards. However, the alternative is to set a goal for # of new relationships to start. #sbbuzz
CharmedByDawn: @lindadessau I think business cards are a must. I don’t think you should attend an event without them. #sbbuzz
rongraham1: Anyhow, on Q2, yeah, I use ‘em. Because I meet people other places than online. As do each of you. LOL #sbbuzz
CharmedByDawn: @desireescales Thank you for a lovely compliment. It’s appreciated. #sbbuzz
JoeCascio: @desireescales It’s funny, I’ve more or less abandoned LinkedIn because there’s no socialization there. #sbbuzz
JodyPadarCPA: My husband has “blog” cards. Minicards with just a url #sbbuzz
pmohara: @lindadessau We use @overheardatmoo cards w/all our soc media identities. And the backs have quotes from our Twitter stream. #sbbuzz
lindadessau: @mriggen They don’t? Phew! I don’t have a logo – I have a banner (hard to fit on a biz card!) I will check out that site, thanks. #sbbuzz
desireescales: @lindadessau You can create a cool online business card with all of your links. http://templatic.com/demo/ #sbbuzz
CharmedByDawn: @pmohara I love quotes from the Twitter stream on the back of biz cards. Neat idea! #sbbuzz
lindadessau: Q2 Hopefully now that I’ve consolidated all of my identities onto one site these will be the last set of cards that I need. #sbbuzz
mriggen: @sbbuzz Q2 I read that 80% of biz cards collected are never followed up on. Also read not to end sentence in preposition. #sbbuzz
rongraham1: @JodyPadarCPA, @banannie uses them little things too. Hers are cool – is she in this group? #sbbuzz
lindadessau: @pmohara @desireescales Thanks for the sites! #sbbuzz
JodyPadarCPA: They are all at the bottom of my purse! RT @mriggen: @sbbuzz I read that 80% of biz cards collected are never followed up on. #sbbuzz
desireescales: @JoeCascio Did you join groups? Ask and answer questions? Engage? #sbbuzz
mriggen: @sbbuzz Q2 I also predict that biz cards will be obsolete within a few years. Like calling cards from days of yore. #sbbuzz
bradfordshimp: @mriggen Take the follow up into your own hands. Collect cards and make notes, and then follow up on. #sbbuzz
ginabee: @mriggen Grammar rules are different here on Twitter, so there’s nothing for you to worry about… #sbbuzz
bradfordshimp: @mriggen Obsolete when they are replaced by a digital counterpart. #sbbuzz
lindadessau: @desireescales Can you double-check that link? It’s not working for me :( #sbbuzz
rongraham1: @mriggen, you’re right about calling cards, but I think it’s a darn shame that you are. That would be an etiquette to resurrect. #sbbuzz
desireescales: Q2 I’ve created oversized 4 color postcards which stand out a little more than biz cards and show off our work. #sbbuzz
desireescales: @sbbuzz Q2 I also predict that biz cards will be obsolete within a few years. Like calling cards from days of yore. #sbbuzz /via @mriggen
mriggen: @sbbuzz Q2 In the spirit of virtual networking, gotta recommend my Small Biz Web buddies shoeboxed.com to deal with biz cards. #sbbuzz
desireescales: Q2 How about taking a picture with your phone of the person holding their name tag or card? #sbbuzz
JoeCascio: @desireescales I did try a group or two. Saw mostly spam, as I recall. #sbbuzz
ActiveIngreds: Q1 How are you using social media to network with others? What types of relationships have you developed? #sbbuzz
JodyPadarCPA: #sbbuzz Don’t you all just “bump”
rongraham1: @desireescales, @DJFathaRamzee makes those postcards as a principal product. We never thought of using ‘em to promote HIM. hmmm… #sbbuzz
ActiveIngreds: Q2 from @lindadessau Are business cards a must when you have an online business? #sbbuzz
sbbuzz: Q3 Where do you do most of your virtual introductions? Twitter, LinkedIn, e-mail, other? Why? #sbbuzz
mriggen: @rongraham1 People doing new things with them tho. Playdate cards for kids, senior pix for teens. New ways to present self. #sbbuzz
desireescales: @lindadessau http://templatic.com/demo/visitingcard #sbbuzz
JoeCascio: @mriggen With apps like Bump, you don’t need cards as long as you have a Bump-worthy device. Electronic exchange so much better. #sbbuzz
mriggen: @desireescales I love that idea, very good for conference. We did that at PodCamp Boston and live-tweeted the photos. Fun! #sbbuzz
JodyPadarCPA: My droid and iphone have the app where you just “bump” phones and it transfers data…That will be the new card #sbbuzz
rongraham1: @mriggen, that occurred to me when the subject of the dinky cards came up. Several good ideas you’ve launched, and there are more. #sbbuzz
desireescales: @rongraham1 Guess I’m good for something after all… #sbbuzz
pmohara: @CharmedByDawn Good point. But there’s a difference btwn customers finding @batchblue & people I am connecting with personally #sbbuzz
bradfordshimp: Q3 – Twitter, mostly. #sbbuzz
JoeCascio: @sbbuzz Q3 – almost all intros on Twitter. Can’t beat its personal touch. #sbbuzz
mriggen: @JoeCascio That’s what it will probably end up being, or something like it. Why not? It’s easier. #sbbuzz
rongraham1: On Q3, I do it wherever there’s someone I gotta meet. But since I lost my MySpace password about ten months ago, not much there. LOL #sbbuzz
lindadessau: Twitter – fun and quick! RT @sbbuzz: Q3 Where do you do most of your virtual introductions? Twitter, LinkedIn, e-mail, other? Why? #sbbuzz
ActiveIngreds: Q3 #twitter #LI are the key ones for me #sbbuzz
ginabee: Q3 – Twitter for me too. Amazing what can be conveyed in so little. #sbbuzz
pmohara: Q3 – I do introductions in e-mail. I find Twitter inadequate for conveying to each introductee the awesomeness of the other. :) #sbbuzz
bradfordshimp: @rongraham1 I think I have a Myspace floating in the ether. Hopefully they delete it after a period of no activity. #sbbuzz
mriggen: @sbbuzz I’m going to say email for virtual introductions. Mostly for bizdev stuff that takes more than 140 to frame up. #sbbuzz
scoblitz: @sbbuzz Q3: When introducing people to each other it is always email. For introducing myself – Twitter. #sbbuzz
rongraham1: @bradfordshimp, I hope you’re right, because the MySpace procedure to kill your own is, well, byzantine. I mean complicated. LOL #sbbuzz
JoeCascio: @mriggen Actually now that I think about it, I give/receive introductions thru email, too. They seem to carry more weight. #sbbuzz
ginabee: @scoblitz Yeah…what you said. #sbbuzz
bradfordshimp: @rongraham1 Heck, I can’t even figure out how to find my account again, let alone delete it. #sbbuzz
pmohara: I will say I always link to Twitter, LinkedIn & blog sites for the people I am introducing. Gives other person more insight. #sbbuzz
rongraham1: @scoblitz, sometimes I can’t help saying even on Twitter, hey, have you met @iTaskVirtually or someone, y’know? Is that bad? #sbbuzz
desireescales: #sbbuzz I play in the space that person feels most comfortable in. I usually pick up on that before making introductions.
ActiveIngreds: do any of you use #linkedin at all? #sbbuzz
scoblitz: @rongraham1 not really, guess it depends on the nature of the introduction. #sbbuzz
sbbuzz: Q4 What is your favorite offline networking event? Are you making different connections at those than online events? #sbbuzz
desireescales: @ActiveIngreds I do in fact just hosted a webinar on it today for @constantcontact I definitely get leads. #sbbuzz
cjdub: Q2 – mobile apps and text marketing might replace business cards with “text XXXXX for my info” #sbbuzz
lindadessau: @desireescales Excellent point, Desiree. Meet your clients, prospective clients and colleagues where THEY’RE at & feel comfortable. #sbbuzz
rongraham1: @ActiveIngreds, I do. I *should* use it more. LinkedIn has an amazingly powerful Q&A feature. #sbbuzz
JodyPadarCPA: My favorite offline networking event is my monthly Quickbooks user group meeting that I formed 3 years ago. #SBBUZZ
desireescales: #sbbuzz Q4 I love spur of the moment Tweetups! We host them on a local level. Just had one 2 weeks ago in Woodstock all via Twitter. #sbbuzz
JodyPadarCPA: CPA’s make the best referrals to other accountants #sbbuzz
cjdub: Q3 – Email and twitter respectively, and I agree with @bradfordshimp in saying go “deeper with your contacts, rather than wider” #sbbuzz
bradfordshimp: Q4 – Working up the courage to join a local network event. Don’t get a lot of great tweet ups around here. #sbbuzz
ginabee: Yet to find one I’m really comfortable with (sorry for the dangling preposition, @mrigggen) So much more comfortable virtually! #sbbuzz
JodyPadarCPA: @bradfordshimp Absolutely Deeper! #sbbuzz
pmohara: Q4 my fav offline event is Providence Geeks, but that is probably cause I already know everyone there from Twitter. #sbbuzz
rongraham1: @scoblitz, for me, introductions should be based on the chance the two people will connect. Otherwise we have #FF for that. LOL #sbbuzz
rongraham1: @bradfordshimp, I’m with you: Akron’s been bad for that, and I started http://companies.to/socialmediaakron to change it up a bit. #sbbuzz
stellel: I’m hoping to get to @JoeCascio ‘s meetup one of these Wednesdays… #sbbuzz
scoblitz: @sbbuzz Q4) Offline? What’s that? #sbbuzz
rongraham1: On Q4, I love to attend professional meetings to preach Twitter and stuff. Used to do http://tcf-nj.org every year ’til I moved. #sbbuzz
JoeCascio: @stellel: Glad you mentioned that. I find regular, *small* meetups to be much more relaxed, enjoyable *and* productive. #sbbuzz
desireescales: @bradfordshimp Create one even if it’s 2 ppl! DIY. I’d love to fly in! #sbbuzz
sbbuzz: @bradfordshimp I’ll come, too. Now you have 3! #sbbuzz
mriggen: @sbbuzz Q4 We have @providencegeeks (it’s tomorrow night, come if you can!) And coming soon…BatcHaüs! #sbbuzz
lindadessau: Q4 I usually find offline networking events disappointing – I’d rather go to something I’m interested in & network while I’m there. #sbbuzz
JoeCascio: #sbbuzz I and a couple others started a weekly coffee hangout, gab-fest. No program, no agenda. Just folks. Quality over quantity my mantra.
bradfordshimp: @desireescales @sbbuzz I would love that too. #sbbuzz
lindadessau: Q4 I think I may have just quoted an earlier sbbuzz conversation – sounded familiar ;) #sbbuzz
sbbuzz: Q5 What is your best networking tip? #sbbuzz
mriggen: @sbuzz for offline networking, always put your Twitter handle on your badge. Sometimes we don’t look like our avatars (@sbbuzz!) #sbbuzz
sbbuzz: @bradfordshimp by @sbbuzz I meant me, but you knew that, right? No bee costumes involved. :) #sbbuzz
mriggen: @JoeCascio Co-working Thursdays at our new office space brother. Stay tuned for details… #sbbuzz
JodyPadarCPA: Involve yourself in their life not in yours #sbbuzz
ginabee: @lindadessau Yes indeed!Networking events are like speed dating. You’re not in your element or comfort zone.Strike me as artificial. #sbbuzz
bradfordshimp: Q5 – Be yourself. And when that doesn’t work, pretend you’re Jack Donaghy (from 30 Rock). #sbbuzz
sbbuzz: And now it is what we affectionately call Pitch Time. Please tell us a little about your business. #sbbuzz
sbbuzz: If you’d like a once-a-week e-mail reminder of #sbbuzz (including the topic) sign up at http://sbbuzz.net #sbbuzz
scoblitz: @ginabee @lindadessau – I agree. Networking should be natural – it won’t work otherwise. #sbbuzz
mskalyn: RT @sbbuzz: Q5 What is your best networking tip? #sbbuzz
mriggen: @sbbuzz Q5 If you are outgoing, try & seek out people who look shy. Everyone has something interesting to share. #sbbuzz
bradfordshimp: The Wind Up – if anybody here runs a small blog and is looking to grow, I am starting a mastermind group (which is filling up) @me #sbbuzz
lindadessau: Q5 Follow up – since most people don’t (as we’ve already established tonight), you’ll stand out and actually start a relationship. #sbbuzz
cjdub: Do good work, ask for reccomendations, stay top of mind swith clients RT @sbbuzz: Q5 What is your best networking tip? #sbbuzz
rongraham1: @sbbuzz, the worst thing I lost when I moved was a laminated badge with my Twitter avatar and handle. Gotta get me another. <snif> #sbbuzz
bradfordshimp: @mriggen That works if you are shy, too. There is always someone who is more shy. (Its usually me). #sbbuzz
lindadessau: Need to create more masterful content? Idea Generator is now Content Mastery Guide http://www.contentmasteryguide.com (pitch time on #sbbuzz
sbbuzz: Thanks to everyone for the lessons in valuable networking. This group leads by example! #sbbuzz
desireescales: #sbbuzz Q5 Approach networking from the aspect of “Who can I help today?” and you always will and be remembered. Expect nothing back.
mriggen: @sbbuzz I met a guy who was a witch hazel scientist (!!) at the last networking event I went to. Witch hazel! #sbbuzz
JodyPadarCPA: I’m a CPA we do Tax and Payroll and QB consulting. We are in Chicago but can work virtually anywhere. Our site http://ow.ly/1JSvJ #sbbuzz
bradfordshimp: And the Pitch: Read my blog, http://allbizanswers.com, you won’t regret it. #sbbuzz
mriggen: @bradfordshimp Well, I would also come to your networking event. Put me on the guest list :) #sbbuzz
bradfordshimp: @desireescales I like that. Too many people go for the sell. Instead, go for the helping hand. #sbbuzz
lindadessau: RT @sbbuzz: Thanks to everyone for the lessons in valuable networking. This group leads by example! #sbbuzz
desireescales: Thanks to everyone for the lessons in valuable networking. This group leads by example! #sbbuzz That’s the truth!
cjdub: Content and strategy services, small to medium sized business marketing, http://www.contentandstrategy.com #sbbuzz Thanks for the chat tonight!
mriggen: @sbbuzz I’m Michelle Riggen-Ransom with @batchblue and I think you’re all smashing! Thanks for coming by. #sbbuzz
rongraham1: @desireescales, I like the helping hand thing too. In that spirit, I got a tagline that should go on the nametag and business cards. #sbbuzz
desireescales: #sbbuzz Pitch time already? Goes fast! http://www.allbizanswers.com rocks!
pmohara: #sbbuzz pitch – Pamela here from @batchblue, the social CRM that loves social networking. And wine trails!
sbbuzz: Thanks, everyone. #sbbuzz is a small business Twitter chat hosted each Tuesday night by the folks from @batchblue Come again soon!
ginabee: Appreciate the networking advice! Thanks to all! http://www.writeytidy.com. I’ve got words when you don’t. #sbbuzz
mriggen: @sbbuzz Oh also – we’re launching something cool tonight, if you think scheduling meetings from within your CRM is cool ;) #sbbuzz
desireescales: @rongraham1 And it is? #sbbuzz
bradfordshimp: @mriggen I do, I do. Now I won’t be able to sleep! #sbbuzz
bradfordshimp: @desireescales I think he is busy writing it down. #sbbuzz
rongraham1: I’m gonna spend a pitch tonight on @MARA_foundation, because I think they are doing something good in the world. I’ll talk me later. #sbbuzz
bradfordshimp: The Final Throw: If anyone is looking for a great task management system, check out The Action Method and read Making Ideas Happen. #sbbuzz
bradfordshimp: Good night all, and good luck. #sbbuzz
desireescales: Joining #sbbuzz again after a few months was like riding a bike, you just remember how fun it is once you get back on it! @sbbuzz

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