Open Mic Night Summary – November 3, 2009

We took the chat to the community on Open Mic Night to see what was on SBBuzzers minds. Financials, social media and time management were all topics of the evening.

Your summary for November 3, 2009.

  • We’re on every Tuesday from 8-9 pm EST.  The next chat will be held on November 17th, 2009!
  • You can read the instructions on how to participate here: http://sbbuzz.biz/instructions
  • Invite others to join in, help them get started.  We started this chat to facilitate conversation between small biz owners.

sbbuzz: Rules: 1)NO pitching till end 2)Be nice 3)Stay ON TOPIC! 4)Send ?s for group to me w/o hashtag 5)Use #sbbuzz in all messages 6)Have fun!
sbbuzz: Everyone PAYING ATTENTION? We’re doing things a little different tonight. Asking for 2 introductory tweets #sbbuzzsbbuzz: INTRO: 1st introduce yourself and briefly describe your business #sbbuzz

sbbuzz: TOPIC: 2nd tell us an interesting topic you could lead the discussion on (this is “Open Mic” part – see more @ http://sbbuzz.biz) #sbbuzz

  • lindadessau: I help coaches and other small biz owners write content for newsletters, blogs and article sites http://snipr.com/t1pw5 – Intro for #sbbuzz
  • sbbuzz: An example from the bee: TOPIC: Using new Twitter lists to organize different groups in a Twitter chat #sbbuzz
  • mriggen: @sbbuzz Hi Buzzers! I’m Michelle Riggen-Ransom of BatchBlue Software, maker of BatchBook social CRM for small businesses. #sbbuzz
  • helpitcrashed: #sbbuzz Chris, Help It Crashed Again, Computer repair, small biz web design/branding/building/networking
  • KPIOnline: @lindadessau I’m Fernando Labastida and KPI Online provides a hosted business intelligence app. for small business finances #sbbuzz
  • scoblitz: @sbbuzz Intro 1: Scott Blitstein of eSeMBe – we provide efficiency focused tech services to micro-biz. #sbbuzz
  • lindadessau: I’d be happy to help others on #sbbuzz chat to brainstorm article topics you can write that will get you noticed & help grow your business.
  • merylevans: Content maven aka writer and editor who plays with words for a livin’ to help clients build relationships and pubs inform. #sbbuzz
  • mriggen: @KPIOnline Hello! I owe you an email :) #sbbuzz
  • mcolacurcio: @sbbuzz Intro I – Hi, I’m Maria, a co-founder of Smartsheet, online collaboration with a built-in workforce (crowdsourcing) #sbbuzz
  • mriggen: @sbbuzz TOPIC: Using social media for customer service. #sbbuzz
  • KPIOnline: @mriggen he he…;-) take your time! #sbbuzz
  • calcBob: Our focus is on companies that use email marketing. They often struggle with using spreadsheets to manage their email lists. #sbbuzz
  • desireescales: #sbbuzz Desiree Scales here with Bella Web Design. Is this the Halloween Candy Edition? Ok, who’s eating it right now?
  • leoraw: Intro: I build websites – for libraries, for small businesses, and for a Rutgers department. #sbbuzz

sbbuzz: Good job team, getting some good topic ideas! Let’s start w/Q1 @lindadessau how do you brainstorm article ideas? #sbbuzz

  • merylevans: SM for customer service depends on if your customers use SM, regularly and for business. Otherwise, use it to network, find new cust #sbbuzz
  • desireescales: Q1 We get article ideas from everywhere. Books, online news, friends. Keep your ears open at all times. #sbbuzz
  • leoraw: Q1 Here’s an article idea – how to teach someone to use hashtags to make Twitter more useful. How would u approach that? #sbbuzz
  • scoblitz: @sbbuzz Topic: My current kick is task and time management. #sbbuzz
  • lindadessau: Q1 I would divide it into bite-size chunks as if someone has never heard of hashtags, then build up from there. #sbbuzz
  • desireescales: @KPIOnline Absolutely but I don’t want to cover things other bloggers have necessarily covered. Try to be different. #sbbuzz
  • mriggen: @sbbuzz Q1 I sometimes use Twitter to crowd-source ideas/interest levels/research etc. It’s a blogger’s best friend! #sbbuzz
  • lindadessau: @leoraw Too often I see people try to put too much information into one article #sbbuzz – better to publish more articles!
  • desireescales: @KPIOnline Yes, lots of buzzing going on it seems. #sbbuzz
  • lindadessau: @desireescales I think it’s ok to be writing on the same topics as others, as long as you’re bringing your own slant to it. #sbbuzz
  • pmohara: Forgot my intro – Pamela here from @batchblue and co-founder of @sbbuzz Trying extra hard tonight not be an echo of the bee #sbbuzz
  • leoraw: @mriggen Yes, sometimes 1 can ask a question on Twitter and get lots of responses…other times, silence. Lots of responses=interest #sbbuzz
  • pmohara: @lindadessau Do you find your article topics, or do they find you? #sbbuzz
  • desireescales: @lindadessau I agree with you on that. You want to bring your own opinions and view to the table. #sbbuzz
  • desireescales: @pmohara HA HA HA! Good one! Its like finding a pet…do you choose them or the other way around? #sbbuzz

sbbuzz: Q2 for @mriggen How do you handle customer service in Twitter? Challenges? Advantages? #sbbuzz

  • lindadessau: @pmohara A little of both – I look to FAQs, new things I’m learning, and I also look down the line at products I’m developing. #sbbuzz
  • mriggen: @KPIOnline We use contests for bunch of stuff and always do write about them mostly b/c it’s fun :) #sbbuzz
  • desireescales: Q2: Most people call me or email if they have an issue. I’ve not really had many use Twitter for issues. #sbbuzz
  • helpitcrashed: I tend to get an eerie silence when asking questions online *tumbleweeds* could do with hints for getting better feedback from ppl #sbbuzz
  • scoblitz: @pmohara I love when article ideas spontaneously present themselves. Most times it takes a lot of refining to an initial idea. #sbbuzz
  • mriggen: @sbbuzz Q2 If it’s a short question, I try & answer but otherwise I redirect to our support email. Too hard to trouble-shoot in 140 #sbbuzz
  • KPIOnline: Topic: how can SMBs keep their financial house as tight as possible during the fast growth stage? #sbbuzz
  • desireescales: @helpitcrashed You’re just not connected to the right ppl LOL! Ask us every Tuesday and I promise you’ll get an answer! #sbbuzz
  • mriggen: @sbbuzz Q2 Customers can be quick to sing your praises and/or voice frustration via Twitter. Need to ABL (always be listening!) #sbbuzz
  • leoraw: @helpitcrashed Easier to ask within a chat group like this one. When do you go online? I find ppl responsive at dawn. #sbbuzz
  • pmohara: @lindadessau Agreed. I like the finders best. The ones I must go looking for resemble a blank piece of paper for a long, long time. #sbbuzz
  • helpitcrashed: Not been here for a while but will try and get more involved with #sbbuzz again
  • lindadessau: @pmohara Absolutely, you can’t force article ideas – but you CAN help them along and increase your “fertility.” #sbbuzz
  • leoraw: Regarding articles, I waiver – should I write for the technical audience? or the business audience? Or somehow capture both? #sbbuzz
  • nrohrbach: TOPIC: Cross Promotion for Small Biz using social media #sbbuzz
  • pmohara: @lindadessau Hey now, I think this might be getting a little personal. :) #sbbuzz

sbbuzz: Q3 for @scoblitz Show us the time savings! What are you finding helpful for task and time management? #sbbuzz

sbbuzz: Last question (my time is flying!) from @sbbuzz Anyone trying the new Twitter lists? #sbbuzz

sbbuzz: Sorry folks – lot of problems with Twitter. Our new schedule has us wrapping up now – anyone else feel like we just started!?! #sbbuzz

sbbuzz: And if you can read this – commence w/Pitch Time. Please tell us about yourself & your business. #sbbuzz

 

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